IICIF – India International Commerce and Industry Federation
Managed Services
L2 SUPPORT
- Incident Management
- Security & permissions
- Data loads and export
- Providing solution recommendations and proposing changes with best Practice knowledge and experience
- Critical Process Job Monitoring
- Maintaining Known Error Database to resolve to tickets at L1 Support level itself or with minimum efforts
L3 SUPPORT
- Configuration of application as per business requirements
- System Customization/ enhancements
- Development on WRICEF
- System integrations
- Custom reports & dashboards
- Release management
CHANGE REQUEST
- Change management – hot fix
- Strategy, innovation and architecture consulting to increase quality and cost & efficiency of the service
- Rollout projects
- Package enhancements
- Architectural guidance on future solution design
- Change impact assessment
- Migration strategy & execution
- Knowledge management
- RCA
Flexible Pricing Models
- Ticket-based: Billing based on the efforts spent on the tickets or service request
- Minimum effort: Charged based on fixed fee regardless of efforts
- Resource-based: Charged based on the efforts spent on
Proven Delivery models
- A cohesive delivery execution approach ensures synergies across all ERP tracks.
- Global footprint in 33+ countries help us derive a value-focused resourcing model for Client
- Best practices help us choose the right model, tools & processes, at the right price, for Client
Governance Framework
- Aligned to support the delivery models, processes, and operations ensuring meeting defined service levels
- 3-tier governance model for business resilience to bring rapid response across the engagement lifecycle
Continuous Improvement
- Provide the proactive and problem management approach to AMS activities
- Carefully crafted technological transformation is focused on delivering value to your business and acts as an enabler for business outcomes
Projects Complete
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